Last Updated: September 18, 2022
This is a complete guide to LightInTheBox returns and refunds.
In this guide, you’ll learn:
- LightInTheBox return policy
- How to return items on LightInTheBox?
- Where will the refund be issued?
- When will you receive the refund?
- And, a review about their returns and refunds.
Let’s get started.
LightInTheBox Return Policy
Returnable Conditions
Generally, LightInTheBox accepts returns only if requested within 7 days of delivery and must meet the following criteria:
- Items are in the original packing with tags.
- Items are in brand new condition: No perfume, unworn, unused, unwashed, and unaltered.
- If the items are faulty, damaged, broken, or soiled upon arrival.
- Received incorrect size/color.
However, the return period is 14 days for phone cases, covers, and women’s swimwear.
Non-Returnable Conditions
LightInTheBox doesn’t accept returns after 7 days of delivery (14 days for phone cases, covers, and women’s swimwear) and under the following conditions:
- Items not in brand new condition: worn, used, washed, tag-removed, or misused items.
- Items that do not fit properly but meet the specifications you ordered.
- Items outside the warranty time frame.
- Customer’s personal reasons such as no longer needed, already purchased locally, not as expected, change of mind, etc.
- If provided the wrong shipping address or contact information.
- Not answering the delivery calls, or emails.
- Refusal to accept the package, pay the tax fee, or clear customs.
- The package was not collected by the deadline.
I’ve tried to explain their return policy in the simplest way possible, you can check out their return policy here for this exact information.
How To Return Items On LightInTheBox?
Before making a return request, confirm the order from your account by going to “My Order” from the top right corner and then clicking on “Order Received.”
Once you do that and are eligible to return the items according to their return policy, follow these steps:
- Sign into your account and click on “My Orders.”
- Each of your orders will have a customer service option. Click on the “Customer Service” option for the order you want to return and then click “Return or Exchange.” Make sure your order status is shipped, otherwise, you won’t see the option for return or exchange.
- Fill out the form including as many details as possible about why you would like to return the items. If possible, upload photos as well that clearly show the issue with your order. For example, damaged, broken, etc.
- Submit the ticket.
Once your ticket is submitted, LightInTheBox’s customer service team will review it.
After reviewing and approving it, they will send you a product return form with a return shipping address.
Fill out the form completely and return the item(s) to their provided shipping address as soon as possible.
Upon receiving your package, they will begin processing your return which may take 3 to 5 business days.
Once the processing is completed, they will contact you and issue a refund or exchange the item(s) depending on your request.
In case you’re wondering, where will the refund be issued?
The refund will be issued depending on the payment method you used to pay with. For example, if you paid via PayPal, your refund will be issued to your PayPal account.
And, when will I receive my refund?
Refund processing times depend on the payment method you used to pay for your order.
Here is a table showing estimated refund times for various payment options:
LightInTheBox Returns & Refunds Review
One of the major drawbacks of ordering products from LightInTheBox is that returning products for refunds or size exchanges is mostly unsuccessful.
Why?
Because of a complicated and costly return process.
It’s a hassle to return the items because there is no guarantee that your return request will be accepted but you must have to go through the lengthy return process explained above.
Even though your return request is accepted, it will cost you a lot to return the items since the return shipping charges are on the buyer which usually costs more than the products themselves.
The reason why the return shipping costs a lot is because of sending the item(s) back to their warehouse in China since LightInTheBox is a Chinese-based company.
In short, I would say:
If the products you ordered from LITB don’t turn out to be in perfect condition or as described, unfortunately, you will have to leave them as-is, especially if they are inexpensive items because sending them back would cost you a lot – often more than the item(s) themselves.
Therefore, please keep in mind these difficulties associated with returns before buying from LightInTheBox.
MUST READ
That’s All!
Hopefully, this guide has covered everything you need to know about the returns and refunds of LightInTheBox.
If you have any questions or suggestions, please let me know in the comments below.
please return my money because I didn’t receive my order. it’s been two months now. stop scamming us.
Since i ordered from you around June, its been two months now not receiving my order. i would like you to refund me.
I wish I’d read this before I ordered. I bought two items of the same size, one fits but the other doesn’t! And now I find out how difficult it is to return anything! Buyer beware indeed.
Thank you Arslan for helping spread the word about this.
Worst website ever. Buyer Beware. Product are not what is adverted, fabrics are appalling, sizes are too small. I have spent over a week to return the items to naval. There is no customer service phone number, no email address and phone number is in China, how much will you spend on a call to China.
DO NOT BUY ANYTHING FROM THIS WEBSITE it is a DODGY website they are making it as impossible as ever for customers to get their refund. They want to give customers 30% of their refund and as you to keep the product. THIS IS BROAD DAYLIGHT ROBBERY AND A SCAM
Thank you for this article Arslan. I wish I had read this before I bought a pair of shoes from this company, which are too small. Had I known I would have to pay the returns costs to a warehouse in China, I would never have purchased anything from this company. I agree, it is a scam.
Wished I’d known this beforehand- two of the three items I purchased do not fit, one does and they’re all the same size!! Lesson learned here will not buy from this company again and will be informing friends and family to do same. Off to charity shop now – at least someone gains from this company
Don”t order from this company. Buyer beware.The quality is not there and return policy shady. Can not find an address.
Ditto all of the above. Do not use, do not order. Their images look great. Their products are not. Avoid at all cost.
I am having a problem with returning a dress to light in the box it is costing me 46.$ to return I will never buy anything else from them.
I should have read more before I purchased clothing from this company. The item said it was linen, it was cheap rayon. Looks like it’s pretty impossible to get a refund, so I just spent over $40 for nothing!
Don’t recommend LITB. My fault for not reading returns policy, paid a lot of postage and would cost even more to return. Think twice before ordering. Kept items as too costly to send back. Hugely disappointed with these people.
DO NOT BUY FROM LITB!!!!!!!!!
WARNING’!!!!! a shambles of a company. The items are clearly cheap rip off garments, a TOTAL WASTE OF YOUR MONEY? PLEASE DO NOT BUY FROM LITB.
RETURNING ITEMS IS NOT WORTH YOUR TOME OR MONEY? they should be reported & taken to court for miss selling items. I will be taking further action in reporting LITB.
Fuming at their return requests. Totally disgraceful behaviour. DO NOT BUY
totally horrible quality!! No tags on any of the items received so how can you return with tags on. Totally unfair and not at all a trustworthy Chinese company…buyer be very aware!
I will never order from LITB again. I ordered sneakers according to the sellers ‘size guide’. What I got was about two sizes too small. I am a dressmaker, I know how to measure. LITB is only offering me a 50% refund caused by the sellers incorrect info. This is a terrible experience compared to Shein, AliExpress and Temu. I will never order from these inept scammers again.
trying to return a dress. cost to return postage 32.60 dress cost 33.99 no reimburse does not make any sense
The clothes the models wear are made from cotton, wool, etc. However the clothes sold are made from polyester and do not look like photo. Usually different colour/pattern of material. Dresses don’t fall or sit nicely, as they do in photo, because they’re made from polyester. Sizing is usually way off what has been advertised. I lost approx $130 because of incorrect sizing.
Agree with other comment – they offer refund of 1/3 of what you’ve paid. Really is dishonest business trading. They should only be allowed to sell what the picture/photo shows not a substitute product.
Returning product is like pulling teeth. So hard to get return address.
Can never talk to anyone. Can never email anyone. Left in the dark most of the time regarding your orders and decisions.
Seems to be the way most businesses trade in China – dishonestly.
Do not buy from this website clothes do not look nothing like the pictures I am trying to get a refund they are not responding with the return address i am £65 down very unhappy
I thought LightInTheBox was a serious business. The skirt I just received is not what the picture makes you think. Poor quality. The fabric is just thin jersey; a skirt without lining, it looks/feels like a rag. And from the comments I just read (I wished I had read them before), their return policy is so convoluted and expensive (in time and money), to discourage anybody from even trying to return the item. Maybe this manufacturer is copying some models from established, quality brands, and reproducing cheap versions of them, advertising the items using the original photos from those brands. I am very disappointed – expected better behavior – . Sorry.
Items are cheap and not sized correctly..not worth it!!!
Buyer Beware! Poor quality looks cheap and Impossible to contact customer service. If you try you get caught in a loop. Received order but no order on the app and no way to refund. I’ve been scammed.
This is an excellent article, thank you Arslan. Wish I had read it before ordering! 🙂
I ordered two pairs of shoes; they sent
1. the wrong size, and
2. the other pair did not fit, even though the right size!
AVOID buying from Light In the Box because of this. They don’t have the same sizes that we use. The return policy is a huge hassle, and I don’t know if I’ll get any money back. Buy from a reputable company!
Glad you found this article helpful 🙂
I will never buy anything from LightInTheBox again. Their products are not as advertised, oversized and impossible to return if incorrect. Annoyed
Complete rip off I say
Please do not buy anything from LightintheBox! Sizes were not accurate and items sent are not what are ordered! As a refund they offer you about 1/3 of what you paid! Great place to buy if you never need to return anything even though it’s no fault of your own!
Yeah, I ordered two shirts from them…looked like tablecloth material. Figured I’d take a chance….Since it looks like all returns go back to China…yeah…give me back my %15 and a lump of coal…I’ll be on my way.
Still trying to return my order nothing like the picture modelled, really heap can’t even log into my account to return them probably won’t get the money back anyway and you’ve got to pay for the return shipping so probably cut my losses and give up ! Don’t order off this site it’s a rip off !!!!!