LightInTheBox Customer Service: Everything You Need To Know

Last Updated: September 18, 2022

Need to contact the customer service of LightInTheBox regarding your order?

If so, this post will break down everything you need to know about their customer service, including:

• How to contact LightInTheBox?
• What are the available support options?
• How’s their customer service? Is it good or bad?

Let’s dive right in.

How To Contact LightInTheBox?

LightInTheBox doesn’t offer customer service directly via a phone number, email address, or live chat.

The only option to reach out to their customer service is by submitting a ticket.

Here’s how to submit a ticket: 

1. Simply sign in to your LightInTheBox account.
2. Click on “My Orders” from the right top corner in your account section.

3. In that section, each of your orders will have a “Customer Service” option, and by clicking on it, you will have various help options depending on the status of your order.

4. Click on your preferred help options, in my case “Reward Issue.”

5. Write a detailed message, enter your name, email address, phone number, select your country, and click on “Next.”

6. After that, click on “Confirm and Submit.”

That’s it! 

Your ticket will be submitted, now just wait for the response from their customer support.

You can keep track of your submitted tickets by visiting “My Tickets” from your account.

If your order is cancelled, you will have the following help options:

• Rewards issue 
• Check refund progress

If your order status is shipped, you will have the following help options:

• Custom duty issue 
• Package not received 
• Rewards issue 
• Return or exchange

If your order status is not shipped, you will have the following help options:

• Rewards issue
• Change order
• Check your order progress
• Change shipping address
• Cancel this order

If your order status is pending, you will have the following help options:

• Resolve a payment issue 
• Rewards issue

By clicking on your preferred help option given according to your order status, you can submit a ticket.

But what to do if you have a pre-sale or other inquiry before placing an order? 

In this case, follow these steps:

1. Logged in to your account click on this link “Submit Ticket for Pre-Sale/Other Issue.”
2. By clicking on the above link, you will be directed to Submit a Ticket page. On that page, select your country, write your inquiry, and click on “Next.”

3. Click on “Confirm and Submit” and your inquiry will be submitted.

Now you will have to wait for a response from LightInTheBox customer service.

You can keep track of your submitted inquiries by visiting “My Inquiries” from your account.

What If I Can’t Find My Order?

Though it is very rare, there are possibilities that you may place orders on LightInTheBox but can’t find them in the “My Orders” sections.

As a rsult, you will be unable to find a customer service option.

So what should you do in such a case?

In this case, go to “My Order” and click on “Cannot find your order?”

Submit a ticket by selecting your country, providing details about your order, and attachments of proofs, etc.

The details includes transaction details, shipping address, order number, screenshots of your payments, paid amount, and payment date.

Once your submit a ticket, wait for the response from their customer support.

You can keep track of your submitted tickets by visiting “My Tickets” from your account.

LightInTheBox Customer Service Review

Based on my personal experience, the customer service of LightInTheBox is somewhat reliable.

I submitted an inquiry about customs and duties and they responded the next day, as you can see:

However, the drawback of their customer service is that they cannot be reached directly by phone, email, or live chat.

LightInTheBox can only be contacted by submitting a ticket, which is not an efficient way of reaching out.

There you have it!

I have tried my best to cover everything there is to know about the customer support of LightInTheBox.

In case I missed anything or if you have any questions, please let me know in the comments section below.