Is Super.com Legit? (Beware Before Booking)

Last Updated: November 14, 2023

Super.com (formerly Snapcommerce) may have tempted you with its irresistible hotel deals.

But as a savvy traveler, you know that deals that seem too good to be true often come with hidden prices or scams.

So before you book with Super.com, let me uncover the truth:

Is it a legitimate option for booking hotels or a scam waiting to take your hard-earned money?

Let’s dive in.

Is Super.com Legit?

Super.com is certainly legit as it has been in business for several years and gained recognition from Bloomberg, Forbes, The New York Times, TechCrunch, Yahoo, and numerous other reputable organizations.

Moreover, the company is owned and operated by well-known entrepreneurs, Hussein Fazal and Henry Shi (listed in Forbes 30 Under 30).

And most importantly, Super.com has secured funding from a group of 27 investors, which notably includes NBA sensation Steph Curry as well.

So yes, Super.com is indeed a legitimate company.

In fact, it is a great option for anyone looking to save money on hotels, earn cashback on everyday purchases, and build their credit – all in one place.

But hold on!

Prior to using Super.com, here are the 4 things you need to keep in mind:

1. Super.com Might Complicate Any Mishaps

If you make hotel reservations through Super.com, it’s important to be aware that addressing any issues might become intricate. 

Here’s why:

Super.com basically serves as a middleman between you and the hotels you book with.

Being an intermediary, it is Super.com who collects your payment and handles your booking, not the hotel you book with. 

Therefore, your hotel bears no direct responsibility to provide you assistance since your contractual agreement is not directly with them, but rather with Super.com.

In case something goes wrong between you and your hotel, you’ll have to reach out to Super.com who will then initiate contact with your specific hotel on your behalf and subsequently provide you with the necessary updates.

And this (the involvement of a 3rd party, Super.com) is the reason why things might get complex in case of any mishaps.

However, it’s worth noticing that this applies to all online travel agencies, not just Super.com.

2. Reservation Issues

One of the common issues tied with booking hotels via Super.com or any other online travel agency is the possibility of your reservation not being acknowledged or honored by the hotel.

Sometimes, the reservation you made via Super.com does not successfully register in the hotel’s booking system.

While at other times, especially in overbooking situations, the hotel “bumps” guests who have paid the least through an online travel agency like Super.com and resell the rooms to those who have paid more directly.

3. The Standard & Service of The Hotel Are Out of Super’s Control

Though Super.com shows you hotel’s pictures, reviews, and other important information to give you an idea of what they’re like, it’s crucial to bear in mind that being a third party, they do not possess direct control over the standard and service of the hotel.

In instances where the hotel you’ve booked through Super.com fails to align with your expectations or falls short of the portrayal provided in the listing, there’s not much you can do about it, unfortunately.

In a situation like this, do not expect a refund from Super.com. 

Similarly, don’t expect the hotel to give you a refund either, as they aren’t the ones directly responsible for your reservation.

4. Under Any Circumstances, Refunds For Non-Refundable Bookings Are Generally Refused

If you choose a non-refundable booking with Super, please be aware that refunds for non-refundable bookings are generally refused, regardless of any circumstances that may disrupt your travel plans.

And that concludes the matter!

In summary, Super.com is undoubtedly legitimate and often offers cheaper rates compared to booking directly with hotels.

However, it does come with the potential downside of adding complexity if any issues arise, or if you require modifications, cancellations, or a refund. 

Furthermore, Super.com has little to no control over the service and standard of the hotel and also comes with the potential risk of the hotel not recognizing your reservation.

And lastly, you should not expect any refunds for non-refundable bookings.

By the way, these potential risks apply not only to Super.com, but to any online travel agency, even popular ones like Agoda, Booking.com, Expedia, Trip.com, Priceline, and eDreams.

So, Should I Book Hotels Directly Or Through Super?

Given that each option carries its own set of advantages and drawbacks, the choice ultimately hinges on your specific needs, preferences, and budget.

If you prioritize direct communication and overall flexibility to your booking rather than potential savings, then booking directly with hotels is a better option for you.

But if you prioritize potential savings over direct communication and are willing to accept the complications that may arise in case of issues, then you should book hotels via Super.com.

Just be sure to compare the prices of reserving hotels directly vs through Super.com, and opt for Super.com only if the savings are substantial after all the taxes and services.

Otherwise, it is recommended to reserve directly with the hotel.

Have you decided to book via Super.com? 

If so, ensure a great experience by following the tips provided below.

8 Must-Knows Before Booking A Hotel Through Super

To ensure a smooth and satisfactory experience, here are eight tips to consider before booking with Super.com:

1. Check Hotel Photos

Before making a reservation, thoroughly review the hotel’s photo gallery on Super.com and pay attention to images of the hotel, rooms, nearby area, and amenities. 

This can provide a more accurate representation of the property and help you assess whether it meets your expectations.

2. Thoroughly Read Reviews For Insights

To make a well-informed decision about the hotel you’re considering booking, take the time to read reviews, especially recent ones as they provide a more accurate reflection of the current state of the hotel. 

It’s recommended to choose a hotel with a minimum of 500 reviews and star ratings of at least 4 out of 5.

3. Read Details About The Hotel

Carefully read all the details provided about the hotel such as amenities, room descriptions, maximum room occupancy, check-in and check-out times, available services, and any mandatory fees or policies.

Understanding these details ensures that your expectations align with the property’s offerings and policies, providing a more seamless and satisfying experience during your stay.

4. Be Aware of Hotel Cancellation Policy & Mandatory Fees

Pay close attention to the hotel’s cancellation policy outlined at the checkout page on Super.com. Understand the terms, including any potential fees for canceling or modifying your reservation. 

Additionally, take note of any mandatory fees or charges not included in the initial booking price, such as resort fees or city taxes. 

Being aware of these details upfront can prevent unexpected expenses and ensure a smoother booking experience.

6. Choose Booking with “Free Cancellation” and “Refundable Upgrade”

When browsing accommodations on Super, I highly recommend you to always choose the one that offers both the “Free Cancellation” and “Refundable Upgrade” option.

While the “free cancellation” incurs no fees and allows you to cancel your booking without any penalties (only if cancelled within a specified time frame), the “refundable upgrade” is an additional service that costs money depending on your booking.

I only recommend adding “refundable upgrade” to your booking if there’s a chance that your travel plans might change at any time or you want to add further flexibility to your booking.

However, don’t forget to check the specific terms of the free cancellation policy and refundable upgrade service.

6. Verify Reservation Details 

Before finalizing the booking, double-check all the details of your reservation. Ensure that the dates, room type, and other preferences are accurate to avoid any issues upon arrival.

7. Confirm Your Booking From The Hotel

After making a reservation through Super.com, make sure to contact the hotel and confirm your reservation details, including the dates, room type, and any special requests you may have made during the booking process.

This extra step helps ensure that everyone is on the same page regarding your stay, contributing to a smoother check-in experience upon arrival.

8. Save & Print Confirmation

Finally, save and print the confirmation email you receive from Super.com. 

This document serves as proof of your reservation and contains essential details you may need during check-in.

And there you have it!

By following these eight tips, you’re unlikely to encounter any issues with your hotel reservation made via Super.

Conclusion

Super.com is undoubtedly a legitimate platform.

In fact, it is a great option for anyone looking to save money on hotels, shopping, and more. 

However, the risks/issues associated with booking a hotel through Super.com or any other online travel agency are that:

1. As an intermediary between you and the hotel, it may complicate things if something goes wrong or you need to make changes, cancellations, or seek a refund.
2. Overbooking and reservation issues
3. Lacks direct control over the quality and standard of the hotels listed on their platform.
4. Refunds for non-refundable bookings are typically denied irrespective of any circumstances.

Now the decision to book directly or through an online travel agency like Super depends entirely on your personal needs, budget, and preferences.

If your preference leans towards direct communication and greater flexibility in your booking, as opposed to prioritizing potential savings, then opting to book directly with hotels would be a more suitable choice for you.

However, if you prioritize potential savings over direct communication and are willing to accept the potential risks/issues associated with booking via Super.com, then it is recommended to book through them.

But make sure that the anticipated savings outweigh the potential drawbacks and that you’re following those 8 tips shared above.

Have any questions or want to share your booking experience with Super?

Please, feel free to comment down below.