Last Updated: September 9, 2023
Super.com (formerly Snapcommerce) may have tempted you with its irresistible hotel deals.
But as a savvy traveler, you know that deals that seem too good to be true often come with hidden prices or scams.
So before you book with Super.com, let me uncover the truth:
Is it a legitimate option for booking hotels or a scam waiting to take your hard-earned money?
Let’s dive in.
Is Super.com Legit?
Super.com is certainly legit as it has been in business for several years and gained recognition from Bloomberg, Forbes, The New York Times, TechCrunch, Yahoo, and numerous other reputable organizations.
Moreover, the company is owned and operated by well-known entrepreneurs, Hussein Fazal and Henry Shi (listed in Forbes 30 Under 30).
Moreover, Super.com has secured funding from a group of 27 investors, which notably includes NBA sensation Steph Curry as well.
So yes, Super.com is indeed a legitimate company.
In fact, it is a great option for anyone looking to save money on hotels, earn cashback on everyday purchases, and build their credit – all in one place.
But hold on!
Prior to using Super.com, here are the 4 things you need to keep in mind:
1. Super.com Might Complicate Any Mishaps
If you make hotel reservations through Super.com, it’s important to be aware that addressing any issues might become intricate.
Here’s why:
Super.com basically serves as a middleman between you and the hotels you book with.
Being an intermediary, it is Super.com who collects your payment and handles your booking, not the hotel you book with.
Therefore, your hotel bears no direct responsibility to provide you assistance since your contractual agreement is not directly with them, but rather with Super.com.
In case something goes wrong between you and your hotel, you’ll have to reach out to Super.com who will then initiate contact with your specific hotel on your behalf and subsequently provide you with the necessary updates.
And this (the involvement of a 3rd party, Super.com) is the reason why things might get complex in case of any mishaps.
However, it’s worth noticing that this applies to all online travel agencies, not just Super.com.
2. Reservation Issues
One of the common issues tied with booking hotels via Super.com or any other online travel agencies is the possibility of your reservation not being acknowledged or honored by the hotel.
Sometimes, the reservation you made via Super.com does not successfully register in the hotel’s booking system.
While at other times, especially in overbooking situations, the hotel “bumps” guests who have paid the least through an online travel agency like SuperTravel and resell the rooms to those who have paid more directly.
Tip: As soon as you book your hotel, contact them and confirm your reservation to avoid any unwanted surprises when you arrive at the property.
3. The Standard & Service of The Hotel Are Out of Super’s Control
Though Super.com shows you hotel’s pictures, reviews, and other important information to give you an idea of what they’re like, it’s crucial to bear in mind that being a third party, they do not possess direct control over the standard and service of the hotel.
In instances where the hotel you’ve booked through SuperTravel fails to align with your expectations or falls short of the portrayal provided in the listing, there’s not much you can do about it, unfortunately.
In a situation like this, do not expect a refund from Super.com.
Similarly, don’t expect the hotel to give you a refund either, as they aren’t the ones directly responsible for your reservation.
Note: This applies to all online travel agencies, not just Super.com.
4. Under Any Circumstances, Refunds For Non-Refundable Bookings Are Generally Refused
If you choose a non-refundable booking with SuperTravel, please be aware that refunds for non-refundable bookings are generally refused, regardless of any circumstances that may disrupt your travel plans.
Tip: If there is a possibility that your travel plans could change, it is recommended to pay a little extra and choose a refundable booking option when booking through SuperTravel.
And there you go!
These four essential factors should be on your mind before you decide to make a reservation through Super.com.
In summary, Super.com is undoubtedly legitimate and often offers cheaper rates compared to booking directly with hotels.
However, it does come with the potential downside of adding complexity if any issues arise, or if you require modifications, cancellations, or a refund.
Furthermore, Super.com has little to no control over the service and standard of the hotel and also comes with the potential risk of the hotel not recognizing your reservation.
And lastly, you should not expect any refunds for non-refundable bookings.
By the way, these potential risks apply not only to Super.com, but to any online travel agency.
So, Should I Book Hotels Directly Or Through Super.com?
Given that each option carries its own set of advantages and drawbacks, the choice ultimately hinges on your specific needs, preferences, and budget.
If you prioritize direct communication and overall flexibility to your booking rather than potential savings then booking directly with hotels is a better option for you.
But if you prioritize potential savings over direct communication and are willing to accept the complications that may arise in case of issues, then you should book hotels via Super.com.
Just be sure to compare the prices of reserving hotels directly vs through Super.com, and opt for Super.com only if the savings are substantial.
Otherwise, it is recommended to make your booking directly with the hotel.
