Last Updated: March 4, 2023
Have you found a cheaper flight or hotel deal on eDreams and now want to book through them, but are concerned about its legitimacy and reliability?
Don’t despair, you’re exactly where you need to be.
By the time you will reach the end of this article, all of your doubts will be cleared up regarding eDreams’ legitimacy and reliability.
Moreover, you’ll be able to decide whether or not you should book through eDreams.
Let’s get started.
Is eDreams Legit?
eDreams is a legit online travel agency as it is owned by eDreams ODIGEO which is one of the largest online travel companies in the world. However, booking through eDreams carries a higher risk of issues than booking directly.
Why are the risks associated with eDreams high?
In short, it is due to the involvement of a third party (eDreams) and its unreliable customer support.
Let me explain.
As you might know, eDreams basically acts as an intermediary between you and the travel providers such as airlines, hotels, and car rental companies.
As a middleman, eDreams collects your payment and is responsible for your booking, not the airline, hotel, or car rental company you booked with since your contract is not directly with them, it is with eDreams.
Therefore, you should not expect any direct assistance from your travel providers.
In case something goes wrong between you and your travel provider, you will have to involve eDreams first, and then they will reach out to them on your behalf to resolve the matter.
But the biggest problem with eDreams is that its customer service is very poor which makes things extremely complicated to resolve.
While eDreams claims to provide support via chatbot and phone, it is difficult to get in touch with a real person from their support.
When you contact eDreams via chatbot, you typically get automated replies.
Alternatively, calling them by phone typically results in a long hold period and the possibility of unanswered or disconnected calls.
So in case you are booked through eDreams and need any help, you will have a hard time reaching their customer service.
And even if you manage to contact them somehow, there is a high probability that you are going to be stuck in a lot of back and forth between your travel provider and eDreams before your issue is resolved.
And it is quite possible that your issue might not be resolved either, especially if it is urgent due to the lack of customer service on eDreams.
Likewise, making changes or cancellations to your bookings can be a hassle, especially in the case of flight reservations, due to the involvement of a third party (eDreams) and its unreliable customer support.
While you may be able to easily make changes or cancellations to your hotels or rental cars, doing so to a flight reservation is very challenging when you are booked through eDreams.
In fact, it is nearly impossible.
The reason is that even if you booked directly with the airline, making changes or cancellations to your flight is challenging.
And if you have booked your flights through eDreams or any other online travel agency, things are going to be more complicated because of the involvement of a third party.
In short, having a middleman (eDreams) can complicate any mishaps because airlines will tell you to contact eDreams rather than offering you direct assistance.
And eDreams may then turn around and push things back to the airlines, leaving you stuck in the middle.
On the contrary, it is a lot easier to make changes, cancellations, or resolve any other issues when you book directly since no third parties are involved.
Long story short, eDreams works out just fine until something goes wrong.
The major advantage of booking through eDreams is that you usually get cheaper prices than booking directly.
However, when you book anything through eDreams and something goes wrong, you may have a hard time cancelling, changing, or resolving any other issues because of the involvement of a middleman (eDreams) and its unreliable customer support.
But as far as the legitimacy of eDreams is concerned, it is indeed a legitimate platform as it is owned by eDreams ODIGEO.
eDreams ODIGEO is one of the largest online travel companies and if eDreams were not a legitimate company, it probably would not be a part of such a big company.
Moreover, eDreams has been in business for over 20 years and scam companies don’t survive this long.
Keeping these major factors into consideration, one can easily determine whether or not eDreams is legit.
So, Should You Book Directly or Through eDreams?
If the price difference between booking directly vs. through eDreams is the same or slightly cheaper, then there is no point to book anything through eDreams.
But if there is a significant difference in the price then it mostly comes down to personal comfort.
I personally recommend you to pay a little more and book directly, especially flights, instead of eDreams to avoid any difficulties in case something goes wrong or you need to make changes or cancellations.
Is eDreams Reliable?
eDreams is not reliable for booking flights, hotels, or anything else as its customer service is very poor which makes things extremely challenging to resolve if anything goes wrong.
Is eDreams Safe?
eDreams is indeed a safe and secure platform as far as the safety of your account and personal information is concerned. However, it is not very safe and reliable for booking anything due to its unreliable customer support.