Last Updated: February 18, 2024
It’s more likely that eDreams has popped up in your search results while looking for accommodation, flight, car rentals, and other travel-related deals at affordable rates.
But you want to first know what eDreams is and how it functions before considering trying it.
By the time you’ve finished diving into this article, you’ll have a clear understanding of eDreams.
Let’s delve into it.
What Is eDreams?
eDreams is an online travel agency (OTA) through which users can access various travel-related services such as flights, hotels, holiday and car rentals, beach holidays, shuttles and transfers.
In simple terms, it acts as a single destination for all your travel requirements as it gathers numerous travel options from various travel service providers ( hotels, airlines, etc) onto a convenient interface where you can directly make bookings.
So eDreams allows users to make bookings with ease from the comfort of their homes without visiting each travel service provider’s site separately.
Besides, eDreams isn’t just a travel booking site but acts as a complete search engine.
It operates as an all-encompassing travel search tool, enabling users to find, compare, and refine their searches based on their preferences such as budget, stops, stopovers, hotels, airlines, hotel amenities, and more.
Furthermore, it also provides you with detailed information about the services of the travel providers such as their policies, property photos, baggage information, amenities, seat maps, nearby locations, and much more.
Additionally, eDreams’s review system gives its users an opportunity to share their experiences with hotels, attractions, or other services booked through its platform, aiding others in making informed decisions.
In a nutshell, users can visit eDreams’s website or use its mobile app to access a plethora of travel options, browse through various destinations, compare prices, read reviews, and make bookings with ease.
How Does eDreams Work?
eDreams acts as a middleman connecting travelers with different travel service providers such as airlines, hotels, car rental companies, and other travel-related agencies it lists on its site.
It doesn’t operate or own these travel service providers directly but acts as a third-party platform, facilitating the transaction and overall booking between users and travel providers.
Let’s shed light on how eDreams works in more detail:
- Travel Service Providers List or Partner with eDreams: Travel service providers, such as airlines, hotels, and car rental agencies, list or partner with eDreams to make their services available to a large user base for convenient sales.
- Integration With Travel Service Providers: eDreams collaborates with its partner travel service providers to access real-time updates on inventory, pricing, availability, and other pertinent information.
- Travellers Search For Travel Services: Users access the eDreams website or mobile app to look for hotels, flights, or other services by inputting their travel specifics, including destination, dates, and any other relevant preferences.
- eDreams Aggregates And Presents Information: eDreams gathers information from its partner providers based on the users’ search criteria and presents it to the users.
- Sorting And Comparing Results: Users can then compare and sort the results based on various factors such as price, location, amenities, ratings, and other preferences to find the options that best match their requirements and preferences.
- Booking Stage: Upon finding the service that aligns with their preferences, they can initiate the booking process where they need to enter essential information, including full name, passport number (for flights), phone number, and other relevant details.
- Proceed To Payment: Travellers are required to enter their payment information to confirm their booking. Being a middleman, eDreams manages the transactions between users and travel service providers (airlines, hotels, car rental agencies, etc).
- Booking Confirmation: Following a successful payment, eDreams generates a confirmation for the users that includes details such as seat assignments, room preferences, amenities, and any other relevant travel details. The confirmation is typically sent to the users via their emails and also accessible through their user accounts on eDreams.
- eDreams Notifies or Makes Reservation: eDreams then notifies the respective travel service provider about the user’s reservation. However, in some cases, especially with flights, eDreams directly makes the reservation on behalf of the user with the service provider.
- Showing Confirmation At Check-In: When checking in at a hotel, boarding a flight, or picking up a rental car, users need to provide the booking confirmation details issued by eDreams.
- If Everything Goes Smoothly:
- eDreams allows users to share feedback and reviews about the services they’ve used. This helps eDreams and travel service providers improve their services and guide other travellers in their decision-making process.
- eDreams earns its commission from the travel service provider for facilitating bookings, offering exposure, serving as a distribution channel, covering technology costs, mitigating risks, and aiding in customer acquisition.
- If Something Goes Wrong: If you come across any issues regarding your bookings, you have to contact eDreams directly rather than reaching out to the airline, hotel, or car rental agency as it’s eDreams who’s liable for managing your booking with the travel provider, not the travel provider itself.
Essentially, eDreams serves as an intermediary linking users to different travel service providers and offers a unified platform for users to search, compare, and reserve travel services in one place.
That’s it!
So this was about what eDreams is and how does it work.
If you still have any questions about eDreams, drop your comment below.
