Last Updated: February 17, 2024
If you’ve been surfing the web for the best flight deals offered by multiple airlines, chances are you’ve stumbled upon Kiwi.com.
But what exactly is Kiwi.com and how does it work?
After reading this article, you’ll have a clear idea of what Kiwi.com is all about.
Let’s begin.
What Is Kiwi.com?
Kiwi.com is an online travel agency that provides users a platform to find, compare, and reserve different flights after being consolidated on its site from a wide array of airlines.
In simple terms, it is a one-stop shop where users can gain access to different flight options provided by several airlines and easily book their desired flight without having to go to each airline’s site separately.
Besides being a booking platform, it’s an extensive search engine tool, too.
Kiwi.com enables users to search for flights based on their preferred price range, number of stops, travel duration, preferred airlines, and other specific preferences.
It also gives users all the important information about the services the airlines listed on its website or app provide, like their rules, baggage details, taxes, and more.
In short, using Kiwi.com makes it easy for users to access flights from a variety of airlines, each with different prices and services available.
How Does Kiwi.com Work?
Kiwi.com acts as a middleman through which travelers book flights with different airlines listed on its site or app and handles the transaction and entire booking process between travelers and airlines.
It neither possesses the ownership of these airlines nor runs them directly but only functions as an intermediary between the airlines and travellers.
Here’s a detailed overview of how it works:
- Airlines List Their Flight Services: Airlines list their flight services on Kiwi.com to make them available to a vast user base for convenient sales.
- Collaboration: Kiwi.com works together with its partner airlines to get real-time updates on their available seats, prices, and other important details.
- Users Seek Flights: Users visit Kiwi.com’s site or its app and search for flights by entering their travel details, including destination, dates, relevant preferences, and any other required information.
- Kiwi.com Collects And Presents Information: Kiwi.com first collects data from its affiliate airlines according to what users searched for and then presents it to them.
- Comparing And Filtering The Search: Travellers can compare various flight options and narrow down their search to find the one that suits them best, like picking the airline they prefer, the price they want, how long the flight is, and if there are any stopovers, etc.
- Start Booking: Once they find their preferred flight, they can proceed to book it by entering their booking details, including full name, passport number, email address, and any other required information.
- Enter The Payment Details: To confirm the flight reservation, users have to provide their payment details. As an intermediary, Kiwi.com helps manage the transactions between users and the airlines.
- Kiwi.com Sends Booking Confirmation: After payment verification, Kiwi.com sends users a booking itinerary via email, including all the necessary booking details. They can also view their booking confirmation and details by logging into their user accounts on Kiwi.com’s website.
- Booking Confirmation With The Airline: Kiwi.com subsequently confirms the user’s flight reservation with the airline they’ve booked with via its site.
- Showing The Booking Itinerary At The Airport: When boarding a plane, travellers have to show the booking itinerary provided by Kiwi.com.
- When The Booking Ends Successfully: Kiwi.com takes a commission from the airlines for helping them sell their flights easily to its customers, offering exposure, paying its customer support, serving as a distribution channel, covering technology costs, and mitigating risks.
- If Something Odd Happens: If any issues arise between users and the airline they’ve booked with, users must contact Kiwi.com for assistance, not the airline directly, because Kiwi.com is liable for resolving issues, addressing concerns, and ensuring a satisfactory outcome for the users.
In essence, Kiwi.com serves as a mediator connecting travelers to numerous airlines and provides a centralized platform for them to search, compare, and reserve flights all in one place.
That’s it!
So this was about what Kiwi.com is and how it works.
Still, if you find something missing or have any queries about Kiwi.com, share with us in the comment section below.
