Last Updated: February 18, 2024
With its user-friendly interface and enticing accommodation deals, it’s more likely that Vio.com has grabbed your attention while planning your trip.
But let’s first discover what it actually is and how does it work before considering booking a room through its site.
So be here till the end of this article to have a thorough grasp of Vio.com.
Let’s start.
What Is Vio.com?
Vio.com is an online travel agency that enables users to compare and reserve stays offered by multiple individual hotels directly on its site and also gives them access to accommodation deals offered by other third-party online travel agencies.
Basically, it functions as a centralised platform that places on its site stay deals directly from individual hotels and also allows other online travel agencies such as Agoda, Expedia, Trip.com, Priceline, etc to list their reservation deals on its site.
Users can select their desired room from various reservation options offered by individual hotels on its platform as well as by other online travel agencies without visiting each hotel’s or any other OTA’s site individually.
Besides, it’s not just a booking platform but a complete search engine.
Vio.com enables users to find a room they want according to the budget, review score, property, amenities, cancellation policy, etc by using the filter option it provides.
It also provides travellers with photos, amenities, maps, nearby areas, and other important information about the individual hotels it lists on its site.
Furthermore, when users book with a hotel through Vio.com, it allows them at the end of booking to submit reviews to share their experiences about the hotel they stayed in which helps others who’re considering booking with the same hotel to make well-informed decisions.
To summarise, using Vio.com, users can conveniently get access to room bookings offered by a plethora of hotels as well as other online travel agencies with different prices and other services available.
How Does Vio.com Work?
When users search for stays on Vio.com’s site, it shows them accommodation deals listed by individual hotels directly on its site as well as deals from other third-party online travel agencies like Booking.com, Agoda, Expedia, etc.
If they choose hotel deals from other 3rd party OTAs, Vio.com will redirect them to the site of the 3rd party OTA they choose its deal and henceforth will neither handle nor be responsible for their bookings.
After Vio.com redirects them to a 3rd party OTA, then the 3rd party they choose will handle their booking with the hotel they booked with, not Vio.com.
But if users select a room offered by a hotel directly on its site, not by an OTA, Vio.com will act as a middleman between the hotel and users and will manage their transactions and the entire booking process between both parties.
Keep in mind that Vio.com doesn’t directly operate or own the possession of hotels featured on its platform but serves as a mediator between travellers and these hotels.
Here’s a step-by-step process of how Vio.com works with individual hotels and provides you with accommodation deals:
Here’s a step-by-step process of how Vio.com works with individual hotels and provides you with accommodation deals:
- Property Listings: Hotels list their rooms on Vio.com to make them accessible to its large user base for convenient sales.
- Working With Hotels: Vio.com works together with its partner hotels to access their real-time updates on inventory, pricing, availability, and other pertinent information.
- Users Search For Stay Deals: Users visit Vio.com and look for accommodations by entering their travel information, such as destination, dates, specific preferences, and any other necessary details.
- Presenting Accommodation Deals: Based on travel details entered by users, Vio.com presents them with different room options after being collected from its partner hotels.
- Booking Process: After locating the room they need, users can reserve it by providing their personal details such as their full name, email address, and any other requirements.
- Providing Payment Details: To confirm reserving a room in a hotel, users need to provide their payment details. As a middleman, Vio.com facilitates the transaction between users and the hotels.
- Vio.com Sends Booking Confirmation: Once Vio.com confirms the payment, a booking itinerary is sent to the users via email which contains all the booking details. They can also access their booking confirmation and details through their user accounts on Vio.com’s site.
- Booking Verification With The Hotel: Vio.com subsequently confirms the user’s room reservation with the hotel they’ve booked via its site.
- Showing The Booking Itinerary At Check-in: When users arrive at the hotel for their stay, they are required to present the booking confirmation itinerary issued by Vio.com.
- If Everything Goes As Planned:
- Vio.com lets users write reviews and give ratings for their experience with Vio.com’s services and the place they stayed in. This helps both Vio.com and hotels improve their services and also helps others make the right decision about their booking.
- Vio.com takes a commission from hotels and in return helps hotels get more customers by giving them exposure to its large user base, paying its employees, acting as a distribution channel, covering technology costs, and managing risks.
- If Something Odd Happens: If any problems occur between users and the hotels they’ve booked, users need to reach out to Vio.com for help, not the hotel. This is because Vio.com is responsible for resolving issues, addressing concerns, and ensuring a satisfactory resolution for the users.
In essence, Vio.com serves as a middleman linking users to various hotels and other online travel agencies and offers a single platform for users to search, compare, and book accommodations conveniently in one location.
Here you are!
Hope this overview has cleared your understanding about Vio.com and how it works.
Feel free to drop your comment below if you have any questions or want to add more about Vio.com. Your feedback is valuable to us!
