Last Updated: August 7, 2023
If you’ve stumbled upon JJ’s House, you’ve probably been drawn by its gorgeous yet incredibly affordable dresses.
But as you know, prices that seem too good to be true often result in scams.
So before you buy anything from JJ’s House, let me uncover the truth: Is JJ’s House legit or a scam waiting to take your hard-earned?
Let’s get started!
Is JJ’s House Legit?
JJ’s House is definitely legit as it is one of the world’s leading online retailers of wedding dresses, bridesmaid dresses, prom dresses, and other special occasion attire.
JJ’s House is, in fact, a great choice for those looking for budget-friendly dresses for their special occasion without compromising on style.
BUT WAIT!
Before you start buying from JJ’s House, here are the 6 things that are CRUCIAL for you to know:
1. The Actual Color of The Product May Differ From The One Displayed On Its Website
While this is not always the case, there is certainly a possibility of receiving the product with slight (or maybe significant) differences in color.
In fact, JJ’s House itself claims that the actual color of the product and the color of the picture you see on your screen may have slight differences.
And the reason for that are multiple factors such as lighting, photography techniques, editing, and screen setting of your computer or mobile devices.
This applies particularly to colors that closely resemble one another such as white and off-white, pearl pink and pink, and other similar shades.
Tip: If color accuracy is crucial for you, order a color swatch (more details and tips below).
2. Sizing & Fitting Issues + Potential Alteration Cost
One of the major challenges when shopping online, whether it’s from JJ’s House or any other online clothing retailer, is to get the right sized and well-fitted dresses.
However, JJ’s House provides the same/general size chart for all of its dresses.
This increases the likelihood of receiving a dress that may not fit properly, as the measurements of one type of dress may differ from the other.
However, it is also worth noticing that sometimes dresses don’t fit properly, even if they are custom-sized or in accordance with the provided size chart due to the variations in body types and personal preferences.
So before ordering from JJ’s House, keep in mind that there is a possibility of receiving a dress that may not fit you properly.
Consequently, you may have to do alterations on your own through a local tailor to achieve your desired fit.
However, it’s also worth noticing that sometimes the desired fit can’t be achieved even with alterations, particularly when the dress is too small or too big.
If this happens, your only option will be to return your dress for an exchange or a refund.
But here’s what you need to know:
3. The Truth About JJ’s House Returns & Refunds
Despite carefully reading JJ’s House’s return and refund policy, there is one extremely important aspect that remains hidden from customers.
And that is:
The item(s) needs to be sent back to China in case of returns.
And if you’ve read their return policy carefully, you might be aware that the return shipping fee along with some other charges (applicable taxes and restocking fee) will be deducted from your refund.
While JJ’s House is not the only one that imposes these fees on its customers, nearly all online retailers impose these charges, especially the return shipping charges.
But I blame JJ’s House for not disclosing anywhere on their website that “the customers will have to send the item(s) to China in case of returns.”
They only disclose this when customers initiate a return request.
But by that time, customers are left with no choice but to either bear the burden of high return shipping costs and receive whatever remains, or keep the item(s) as they are.
And as far as exchanges are concerned, JJ’s House does not accept exchanges.
So before you place your order with them, keep in mind that you can’t exchange items and returning them would cost you a lot, as you will have to send them back to China and bear the return shipping charges and maybe some other associated costs.
Note: Don’t forget to read and understand their return and refund policy thoroughly if you haven’t already.
Tip: If available, buy a try-on dress first to avoid the headache and cost of returns (more details and tips below).
4. Even For Valid Reasons, Returns For Custom-sized Dresses May Not Be Accepted
While it is true that JJ’s House doesn’t accept returns for custom-sized dresses, be aware that even if you have a valid reason for doing so, your return may not be accepted by JJ’s House.
And even if JJ’s House approves your return request for your custom-made dress, keep in mind that you will still be responsible for covering the return shipping charges.
5. Keep Your Expectations Realistic Regarding The Quality
Although JJ’s House offers good quality items for the price and customers are generally satisfied with them in terms of quality, it’s important to set realistic expectations regarding the quality of its products.
Don’t expect top-notch quality, especially when purchasing lower-priced items as they may not have the same level of fabric, material, and overall craftsmanship as higher-end dresses.
If you prioritize top-notch quality over pricing, it’s advisable to consider other brands that specialize in higher-end dresses, not JJ’s House.
Tip: To get an idea of the quality and craftsmanship of the item you are interested in, carefully review photos, customer feedback, and descriptions, particularly the details about the fabric (more details and tips below).
And lastly:
6. Don’t Rely On JJ’s House Estimated Delivery Time
While JJ’s House gives you an estimated delivery timeframe for your specific location, it’s important to note that it may not be accurate.
Many factors can influence the actual delivery time, such as chosen shipping method, processing time, destination country, customs clearance, unforeseen circumstances, and the type of dress you’re buying (standard or custom-made).
Hence, you should not rely on its estimated delivery time.
Tip: Place your order well in advance, particularly when ordering items for time-sensitive events like weddings and parties (more details and tips below).
So, those were the 6 things you needed to be aware of before ordering from JJ’s House.
Let’s quickly recap them:
- The actual color may differ from the one displayed on its website.
- Sizing and fitting issues + potential alteration costs.
- In case of returns, you must send the item(s) back to China and bear the return shipping fee plus some other associated fees (applicable taxes and restocking fee).
- Returns for custom-sized dresses may not be accepted, even if you have valid reasons.
- Keep your expectations realistic regarding the quality of products.
- Don’t rely on their estimated delivery time.
Now as far as its legitimacy is concerned, JJ’s House is without an iota of doubt a legit company as it has established itself as one of the world’s leading online retailers in the formal wear and special occasion attire industry.
In addition, it has been in business for over a decade (since 2010) and if JJ’s House were a scam company, it probably would not be around here today.
Furthermore, JJ’s House has won many awards such as The Knot Best of Weddings (2021) and Wedding Wire Couples’ Choice (2022 and 2023).
So, Should You Buy From JJ’s House?
Ultimately, it depends on your personal preferences, budget, and willingness to take certain risks, such as:
- Getting a dress with slight or noticeable variations in color.
- Receiving a dress that may not fit you properly.
- Even if you’ve fair reasons for returning your custom-sized dress(es), your return request may be refused.
- But most importantly, in the case of returns, you will be responsible for covering the return shipping charges, which can be quite costly as the item(s) needs to be shipped back to China.
So if you are willing to take these risks, then JJ’s House is certainly an excellent choice for you to get stylish yet affordable dresses for weddings, proms, parties, and other special events.
But if not, you should not purchase anything from JJ’s House.
Thinking of giving JJ’s House a try?
If so, carefully follow the following tips to minimize the risks and have a pleasant shopping experience with JJ’s House.
11 Tips To Know Before Ordering From JJ’s House
First of all, you need to:
1. Familiarize Yourself with JJ’s House’s Returns & Refund Policy
While we briefly covered some aspects of JJ’s House’s strict return and refund policy above, you must carefully read its return and refund policy in detail to have a complete understanding of all the details.
This includes becoming acquainted with any specified return deadlines, refund amount, applicable fees, the return process, and other important details.
2. Carefully Examine The Product’s Video & Photos
Before purchasing the product you’re interested in, thoroughly examine it by taking a close look at its video and pictures.
Make sure to review the product’s photos from various angles and utilize the zoom functionality to get a more detailed and closer look.
This will help you get a better sense of the product’s design, details, color, and overall appearance.
Next, you should:
3. Read The Product Details
While visuals are essential, it is also important to read product details carefully as it often contains important details about the product, such as its fabric, length, back style, sleeves, and other important information.
4. Have A Look At Customer Reviews
To get a better understanding of what to expect from the product you’re considering buying, carefully read reviews of the customers who have previously experienced it to get their feedback on the product.
5. Check The Size Chart Carefully & Provide Accurate Measurements
As discussed above, one of the biggest challenges when shopping online is to get the right-sized dress that fits you well.
Therefore, it’s crucial to choose the right size and provide accurate measurements, especially when buying from JJ’s House as it doesn’t accept exchanges and returning the item(s) is a complicated and costly process.
So to choose the right size, carefully check the size chart provided by JJ’s House.
However, it’s important to note that there are two types of sizes when ordering from JJ’s House:
- Standard size
- Custom Size
If your body measurements perfectly match the measurements provided in the size chart, you should order a standard size.
But if your measurements don’t align completely with those provided in the size chart, then it’s advisable to order a custom-sized dress.
Just make sure to provide your exact measurements, particularly when ordering custom-sized dresses as they are non-returnable.
However, it’s highly recommended to follow their measurement guide or have a professional take your measurements to ensure the best fit.
6. Always Buy Try-on Dress First (If Available)
JJ’s House offers try-on-dresses for certain products to provide customers with an opportunity to try them in person before making a final purchase decision.
This is a great way to evaluate the fit, style, color, and overall appearance of the dress
before making a purchase.
The best part?
Shipping and returns are free for try-on dresses.
This way, you will also avoid the complicated and costly returns that we discussed earlier.
Therefore, I highly recommend you to purchase the try-on dress first (if available for the product you’re interested in) before committing to the actual purchase.
However, it’s important to note that each try-on dress costs $10 to $15 (non-refundable) and must be returned within 7 days.
Otherwise, the full amount of the dress will be deducted automatically from you.
For more details, visit JJ’s House’s try-on program.
7. Order Swath If Color Accuracy Is Essential For You
As I mentioned earlier, color discrepancies may occur due to variations in screen displays, photography, and some other factors.
But, don’t worry!
JJ’s House offers a color swatch, which is basically a small sample or patch of fabric that showcases a specific color so that you can see the actual color in person.
So if color accuracy is crucial for you, I strongly recommend you to order a color swatch (cost $2) for your desired color before purchasing the actual dress.
This will help you make an informed decision.
8. Order Well In Advance
When ordering from JJ’s House, especially for important events like weddings, it’s wise to place your order well in advance.
This allows enough time for shipping, production, potential alterations, and addressing any issues that may arise.
For ready-made dresses, it’s recommended to order your dress at least 5-6 weeks before you need it as they deliver items within 3-4 weeks to most countries.
And for made-to-order dresses, especially for wedding dresses, it is recommended to order your dress 3-4 months before your event date.
9. Ask Questions If You’ve Any Doubts
If you have any questions or concerns, don’t hesitate to contact JJ’s House’s customer support or submit a question by clicking on “Ask A Question.”
Ensure that all of your questions and concerns are addressed before you place an order with JJ’s House.
10. Make Sure To Review Your Order Before Completing The Purchase
Before you finalize your order, take a moment to double-check all your order information like the product, size, color, and shipping address.
Make sure everything is correct so that you don’t face any issues with your purchase.
11. Pay With PayPal
While JJ’s House allows you different payment options like credit or debit card, Klarna, and Afterpay, I highly recommend you to pay for your item(s) with PayPal because of the buyer protection program.
For those who don’t know, PayPal offers a buyer protection program that provides an extra layer of protection to your purchases.
So, there you go!
By following these helpful tips, you’re most likely going to have a smooth shopping experience with JJ’s House.
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How Long Does JJ’s House Take To Deliver?
JJ’s House delivery time depends on several factors, such as chosen shipping method, processing time, destination country, customs clearance, the type of dress you’re buying (ready-made or custom-made), and unforeseen circumstances.
However, it primarily depends on two factors:
- Processing/Tailoring Time: This refers to the time it takes for JJ’s House to prepare your order for shipment. It includes selecting and quality-checking the items, tailoring (if applicable), and packaging. It differs from product to product and category to category.
- Shipping Time: This refers to the time it takes for the shipping carrier to deliver your package. Shipping time depends on your chosen shipping method and destination country.
An estimated time for both is displayed on the product page.
Simply, take both (processing/tailoring + shipping time) into account and you will get an estimated delivery time for your order.
However, JJ’s House also provides you with an estimated delivery time based on your location and selected shipping method.
Conclusion
So yes, JJ’s House is legit.
In fact, JJ’s House is an excellent choice for you if you’re looking for budget-friendly dresses without compromising on style and quality.
However, purchasing from them is recommended only if you’re ready to take these risks:
- Getting a dress with slight or noticeable variations in color.
- Receiving a dress that may not fit you properly.
- Even if you’ve fair reasons for returning your custom-sized dress(es), your return request may be refused.
- But most importantly, in the case of returns, you will be responsible for covering the return shipping charges, which can be quite costly as the item(s) needs to be shipped back to China.
By the way, you can minimize these potential risks and increase the chances of a great shopping experience with JJ’s House by following those 11 tips.
Got any questions or want to share your personal experiences with JJ’s House?
Please, don’t hesitate to let me know in the comment section below.
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