How To Cancel Order On Fiverr – The Complete Guide (2021)

Last Updated: September 9, 2021

Cancellations are rarely the best solutions, but sometimes things don’t always go as planned, and there is no other way instead of canceling an order.

The same goes for Fiverr, there are times when canceling an order is the only option, and if you’re reading this post that means you’ve decided to cancel your order on Fiverr but don’t know exactly how to do it.

Don’t despair, I am going to guide you step by step on how to cancel an order on Fiverr whether you’re a buyer or seller. 

So without further ado, let’s dive right in!

How To Cancel Order On Fiverr

No matter whether you’re buyer or seller, I am going to explain the cancellation process for both parties:

1. Cancel Order on Fiverr As Seller
2. Cancel Order on Fiverr As Buyer

Firstly, let’s cover how a seller can cancel the order.

How To Cancel Order On Fiverr As Seller

To cancel an order on Fiverr as a seller, follow these steps:

Step 1: Go to The Order Page

From your Fiverr dashboard, go to the order you want to cancel.

Step 2: Click on Visit Resolution Center

Within the order page, click Visit the Resolution Center.

Step 3: Select Issue

Select the issue and how you would like to resolve it regarding your order and click Continue.

You’ll have to select from the following three actions:

1. Extend the delivery time: If the reason for your order cancellation is time, then you can ask the buyer to extend your delivery time to avoid cancellation.  

Once you select this option then you have to choose the number of days you would like to add to your delivery time and explain the reason for extending it.

2. Modify the order: If the scope of the order has changed, you can modify the order. Simply, select what you would like to modify in your order and explain the reason for that.

3. Ask the buyer to cancel this order: After clicking this action, you’ll see more options on why a buyer should cancel your order as you can see:

Select the most appropriate reason, however, if you did not find the reason for canceling the order in the following list, please select the last option “Other” and explain your cancellation reason. 

Final Step: Add Details & Submit Cancellation Request

The final step is to explain to the buyer why you would like to cancel this order and click on Send.

That’s it!

Your dispute is submitted and it’s now the buyer’s turn to accept or reject your request.

If the request is accepted by the buyer, that’s great but if not and you have a fair reason then you’ve to involve the Fiverr Customer Support team for cancellation of your order.

Furthermore, if the buyer didn’t respond to your cancellation request within 48 hours, the order would automatically be canceled by Fiverr.

How To Cancel Order On Fiverr As Buyer

To cancel an order on Fiverr as a seller, follow these steps:

Step 1: Go to The Order Page

Go to the order page you want to cancel.

Step 2: Visit Resolution Center

From your order page, click on the Resolution Center.

Step 3: Select Ask The Seller To Cancel This Order

Select Ask The Seller To Cancel This Order on the next page and choose one of the reasons from the list, and click Continue.

Final Step: Request Cancellation

Once you select the cancellation reason, you also have to explain why you are requesting a cancellation. Once complete, click Send.

That’s all there is to it! 

Your cancelation request will be submitted and sent to the seller and he/she will be notified of your cancellation request and is required to accept or decline your request within 48 hours. If he/she fails to do so, the order will be canceled automatically after 2 days.

However, if the seller declines your cancellation request and you have a fair reason then you’ve to contact the Fiverr Support Team.

What if my order is already marked as complete and I have no access to the Resolution Center?

In this case, you should discuss the refund request with your seller before approaching the support team but you must have a fair reason for order cancellation, for example, the seller used copyright infringing materials in the order.

However, if the seller isn’t cooperative and things don’t sort out between you and the seller then you should approach Fiverr Customer Support. 

Types of Order Cancellations

When you’re canceling an active order on Fiverr, you’ll be facing three different kinds of order cancellations.

1. Mutual Cancellation: In mutual cancellation, the buyer and seller won’t face any problems regarding order cancellation since both parties mutually agree to cancel an order.

2. Buyer/Seller Requested Cancellation

The buyer or seller can request a cancellation for a fair reason like the buyer can request cancellation if an order is marked as very late or the seller can request cancellation if the buyer isn’t responding. 

Once you submit a request then it’s a buyer’s or seller’s turn to accept or decline your request.

3. Order Cancellation Through Fiverr Support: 

If one of the sides between buyer or seller doesn’t agree to cancel an order or your cancellation is declined then contacting the Fiverr Customer Support team is the next and last option. 

They will manually review the case and cancel the order for you if you have a fair reason for cancellation, explain and submit as many details as possible when requesting cancellation of an order.

Reasons For Order Cancellation

Canceling an order on Fiverr can be done for many reasons, but here I will explain some of the realistic and accepted reasons for a buyer or seller to cancel their active, delivered, or completed order.

Active Order

• When the order is labeled late, and the seller did not respond within 24 hours.
• If the user has a vague behavior towards the other party or if threats of low ratings or using personal information against each other.
• The service provider included copyright/trademark infringing materials within the order.
• If the user no longer exists due to account deactivation or Fiverr’s Terms of Service violation.

Delivered Order

• Seller didn’t provide the required service and marked the order as “Completed.”
• The seller delivers files that are not related to the agreed requirements.
• Seller asking the buyer for additional payments for included work in the gig.
• The seller delays the delivery without any reason to improve the ratings.
• Buyer requests revisions but asks for different services than agreed-upon requirements.
• Seller is threatened by a buyer to leave a bad rating to gain more services from the seller, not related to the agreed requirements.

Completed Order

• The buyer has reported used copyright/trademark infringing materials in the order.
• If the seller uses the copyright/trademark infringing materials but did not purchase commercial use rights.

Conclusion

Canceling an order on Fiverr isn’t a hard and complicated process especially when both buyer and seller mutually agree to do so.

No matter whether you’re a buyer or seller, if you have a fair reason to cancel an order then all you’ve to do is:

1. Visit the Resolution Center from your order page.
2. Select the issue or the reason for order cancellation.
3. Explain to the buyer or seller why you want to cancel this order, submit your request and wait for request acceptance or rejection. In case, if the seller or buyer didn’t respond to you within two days then Fiverr will automatically cancel that order for you.

However, if a buyer or seller declines your request without any valid reason then you have the option to involve Fiverr Customer Support to resolve the matter between you and the other side.

I hope all your questions regarding Fiverr order cancellation have been answered. If you still have questions or want to share your experience, please let me know in the comments section.