Last Updated: March 18, 2024
Notino might have sparked your curiosity to buy from its store after being enticed by its wide range of branded perfumes and cosmetic products at budget-friendly prices.
But as prices that seem too good to be true often come with scams and other hidden issues, you may want to first explore about its legitimacy before buying from it.
So by reading this blog, you’ll know exactly if Notino is legit and what are the potential issues its customers face when they shop from this company.
Let’s delve into it.
Is Notino Legit?
Notino is undoubtedly a legit retailer as it has been in business for the last 20 years and is based in Brno with headquarters in different regions such as the EU, Europe, the Middle East, and Africa.
Besides, Notino runs two distribution centers and 26 stores and is active in online trading in 28 European countries.
So by looking at these attributes, there’s no doubt left about the legitimacy of Notino.
Hence, Notino is a good option for those looking for a variety of authentic and branded perfumes and cosmetic products at competitive prices.
But pause for a moment!
Although Notino is legit, you should take into consideration the following 4 main things before buying anything from this company.
1. Customers Report Receiving Different Or Defective Items
Notino sells cosmetics and perfumes of renowned and trusted brands but some of its customers report that they received a different item from what was advertised on its site.
They reported the issue that the perfumes or cosmetic items they received didn’t match the description given by Notino in terms of quality and quantity, composition, and other features.
Moreover, some of the customers also report receiving defective or damaged items from Notino.
The damage to the item may be either caused by the mishandling of Notino during processing it for delivery or by the shipping courier during transit.
Whatever the case may be, customers, in many cases, have found their items damaged, leaked, or their spray button doesn’t work properly.
Therefore, though these cases rarely occur, there’s still a chance that you may receive a different, defective, or damaged item from Notino.
You can return the unwanted item for a refund or replacement but the problem is that:
2. Returning The Item For A Refund Or Replacement May Be Complicated
Before Notino replaces your unwanted item or gives you a refund or a voucher, you have to return your order and provide evidence with proper pictures as well as reasons for return.
Once Notino accepts your return request after scrutinizing your returned item, it will then replace your item or give you a refund or voucher based on what you requested.
But some of the customers report that in spite of their request for refunds, Notino sends them a voucher to make another purchase whose value is sometimes lower than the actual value of the item.
Furthermore, even if customers don’t need their items anymore as it takes a lot of time to return items and receive them back, Notino still replaces their items instead of what they want.
The other important thing you should be aware of is that you have to return your order at your own cost which will be refunded to you later by Notino if it accepts your return request.
But the risk here is that Notino will neither replace your order, give you a refund or a voucher, nor refund the return charges if it turns down your return request because of not satisfying it with the evidence you provide or due to any other reasons.
3. Issues In Delivery
One of the major issues customers encounter when shopping from any online retailer is that their orders are sometimes delivered later than the given estimated delivery time.
Therefore, Notino, being an online retailer, sometimes takes longer than the given delivery time to deliver orders to its customers.
The delays are usually caused by the shipping couriers during transit but in some cases, Notino doesn’t process the orders for shipment to couriers on time.
Therefore, though you’ll receive your order, there’s a possibility that you may receive it later than the date you want it.
4. Delayed Responses From Notino’s Customer Support
Resolving an issue with any online store, not only with Notino, is sometimes complicated as there are hundreds of customers carrying their complaints to its customer support at the same time.
While some of the customers’ problems may be solved immediately, some of them may have to wait for Notino’s response as resolving issues at the same time may not be possible for Notino.
This is the reason that Notino’s customers are sometimes not satisfied when they carry their complaints to its customer support.
So if you unfortunately face an issue, it may take some time to resolve it with the customer support of Notino.
Here you’re!
So these are the 4 main things you should consider before buying anything from Notino.
So Should You Buy From Notino?
It ultimately depends upon your personal comfort and preferences whether you purchase from Notino or try other alternative options.
But if you’re worried about buying from its store because of the aforementioned issues, the reality is that these issues don’t represent the experiences of the majority of Notino’s users.
This is because it’s not always the case that customers face issues when they buy from Notino but the majority of them are happy and satisfied with their purchases.
While it’s true that some of the customers may have negative experiences with Notino, there are thousands of customers who receive a wide range of branded perfumes and cosmetic products from Notino at very affordable rates without facing any issues.
The purpose of highlighting these issues here is to make you aware of them before purchasing an item from Notino.
So, I would say that Notino is a good option for you if you’re looking for high-quality perfumes and cosmetic products at reasonable prices.
But as purchasing from an online store comes with some issues, you should take into consideration the above-mentioned issues while buying anything from Notino.
Most importantly, it’s not always Notino’s fault that customers get stuck in problems but they themselves commit blunders and ignore paying attention to some important things when placing their orders.
Therefore, to decrease the chances of getting stuck in a problem, you should follow the 8 tips mentioned below:
8 Tips To Follow While Buying From Notino
First of all, you should:
1. Read Its Terms And Conditions
It’s essential for you to read the terms and conditions of Notino to make yourself aware of the return and refund process, return deadlines and conditions, Notino’s liabilities, contract withdrawal, and some other important details you should know.
2. Select The Product Carefully
During purchasing an item from Notino, make sure you have correctly selected the item you want. You should, for example, choose the size of the product carefully as well as double-check the product’s name and its brand.
3. Read The Product Description
Don’t forget to read the description of the product you’re buying from Notino to ensure it doesn’t contain any allergic ingredients and to be aware of its composition, ingredients, and other features.
Next, proceed to:
4. Read Customer Reviews
To know what to expect from the product you’re buying, it’s very important to read the reviews of the customers who have personally experienced it previously.
Reading the reviews will give you an idea about the positive and negative aspects of the product.
5. Clear Your Confusion Before Buying
If you still have any confusion about the product or anything else, don’t hesitate to ask from the customer support of Notino.
It’s advised to not make a purchase from Notino if its customer support doesn’t clear your confusion or respond to your query.
6. Order Well In Advance
As mentioned above, one of the major issues customers face is that Notino sometimes takes longer than the given estimated delivery time.
Therefore, order well in advance, especially during Christmas or other important days, so that if your order is slightly delayed, you can receive it ahead of the day you need it.
7. Review Your Order
Before proceeding to payment, take a moment to review your order to ensure you’ve correctly entered your order details such as email address, delivery address, product size, etc.
8. Pay With PayPal
You can make payments to Notino via Mastercard, PayPal, and Google Pay but I would recommend paying with PayPal due to its Buyer Protection Program.
In case you don’t know, the Buyer Protection Program of PayPal provides extra protection for your purchases.
There you’ve it!
So these are the 8 tips you should follow while making a purchase from Notino to decrease the chances of getting stuck in a problem.
Conclusion
So yes, Notino is definitely a legit online retailer as it has been in business since 2004, operates two distribution centers and 26 stores, and is active in online trading in 28 European countries.
However, you should be aware of the following 4 main things before buying anything from Notino:
- Although it rarely occurs, there’s a probability that you may receive a different, damaged, or defective item.
- Returning your item for a refund or replacement can be challenging.
- Notino sometimes takes longer than the given estimated delivery time.
- The customer’s complaints are sometimes not resolved immediately by its customer support team.
Besides taking into consideration these 4 things, you need to follow the aforementioned 8 tips to have a pleasant shopping experience with Notino.
