Last Updated: March 18, 2024
The cheaper prices for flights on Lucky2go might make you want to book through its site, but they also might make you worry about whether it’s a legit platform.
This is because prices that seem too good to be true often come with scams and other potential issues.
So before you book through Lucky2go, let me uncover the truth if it’s legit and what are the risks associated with booking flights through its site.
Let’s dive in.
Is Lucky2go Legit?
Lucky2go is without a doubt a legit online travel agency as it is a registered company in Poland with its main office address, UL. Adama Mickiewicza 29, 40-085 Katowice.
Besides, Lucky2go facilitates and confirms thousands of its customers’ bookings with international airlines partnered with the platform.
But wait!
Although Lucky2go is legit, you should be aware of the following 4 main things before deciding to make a booking through its site:
1. Lucky2go Might Complicate Any Mishaps
When you make a booking with an airline through Lucky2go, your booking is either handled by Lucky2go with the airline or in some cases, the airline handles it directly with you.
However, the bookings are usually handled by Lucky2go with airlines, not by the airlines directly. You’ll know in the booking confirmation email who handles your booking.
So when your booking is handled by Lucky2go, like other online travel agencies, it acts as a middleman between you and the airline you book with.
Being a middleman, it is Lucky2go who manages your booking with your respective airline, not the airline directly.
Therefore, your respective airline isn’t liable to help you directly, since your booking contract with the airline is through Lucky2go.
In case you encounter an issue and need help, you’ve to first contact Lucky2go who will then forward your issue to the respective airline on your behalf and then Lucky2go will communicate the response of the airline with you.
So you can make changes and cancellations, obtain a refund, or resolve any other issues not directly with the airline but only through Lucky2go.
In this way, the involvement of the middleman (Lucky2go) can make things complicated to resolve if something goes wrong with your travel.
2. Price Fluctuations By Airlines
One of the major concerns raised by customers is that when they book with an airline through Lucky2go, the prices of the already booked tickets are often increased by the airline.
The airline may increase the ticket price just after the ticket is confirmed but there’s also a possibility that the airlines have increased the price very earlier but it’s not updated by Lucky2go on its site due to miscommunication between them.
Whatever the case may be, customers are left frustrated when they’re demanded to either pay the increased price or cancel the ticket even after the confirmation of their bookings.
But paying the increased price is often not reasonable for them because the changes in ticket prices are often very high.
3. Issues In Booking Confirmations
One of the major issues associated with booking with Lucky2go is that it takes some time to send customers tickets they booked with the airlines via its site.
Moreover, the booking confirmation number sent by Lucky2go to its customers often doesn’t work so that they can check their bookings with the airlines.
Besides, some of the customers also report that Lucky2go doesn’t confirm their bookings with the airlines they book with even though they receive booking confirmation emails from Lucky2go.
So when they contact the airline for their booking confirmation before departure, the respective airline can’t find their bookings.
Customers may easily solve their problem if their tickets aren’t sent by Lucky2go on time, they receive a wrong booking number or get informed about their unsuccessful booking confirmations days before the departure.
But in many instances, customers were told at the airport just before their departure that their bookings hadn’t been confirmed by Lucky2go with the airline.
In this case, travellers are stranded at the airport as they do not have enough budget to arrange an alternative flight or time to resolve their issue right away as resolving issues with Lucky2go takes time.
4. Beware Of Administrative And Additional Service Charges
You should be aware that if you want to cancel your booking for a refund within the deadline, the administrative charges of both Lucky2go as well as the respective airline will be deducted from your refund which are often very high.
Moreover, Lucky2go offers you a Service Package buying which will allow you to make date, name, or route changes to your booking.
But here you should keep in mind that you can only make changes to your booking if the airline you’ve booked with allows it in its fare rules.
This means that you’ll not be able to make changes to your booking if the airline doesn’t allow you even if you’ve purchased the service package of Lucky2go.
Also, if you’ve purchased its service package and don’t need changes to your booking later, these charges will not be refunded to you as these are non-refundable.
So Lucky2go first takes these charges upfront and then will not refund them if you don’t need changes later and if you want to make changes but the respective airline doesn’t allow it, Lucky2go will neither refund these charges nor will be able to make changes to your booking.
Got it!
So these are the 4 important things you should be aware of before making a flight booking with the airline.
So Should You Book Through Lucky2go?
In the end, it mostly comes down to your personal comfort and preferences whether you book through Lucky2go or try alternative options for your travel booking.
But I don’t personally recommend booking through its site because of the following issues:
- Customers often feel dissatisfaction with the services of Lucky2go and the airlines they book flights with via its site
- There is a higher chance that the airline you book with might soar up your already booked ticket price.
- If you want to cancel your booking, the administrative charges of both Lucky2go as well as the airline will be deducted from your refund which is very high.
- If you purchase its service package but the airline fare rules don’t allow changes, you’ll neither be able to make changes nor these charges be refunded to you.
In this way, the cheaper flight fares may turn expensive if the prices are increased by the airline or you need refunds or changes to your booking.
Therefore, it would be better to avoid using Lucky2go but book with the airline directly or try other alternative options.
That’s it!
So this was about the legitimacy of Lucky2go and the issues customers face when they make flight bookings on its site.
If you still have any questions or want to add something more about Lucky2go, feel free to drop your comment below
